Transportation Operations Coordinator
1 week ago
Ryder is a leading transportation and logistics company with a rich history dating back to 1933. Our mission is to provide innovative solutions that help our customers succeed in a rapidly changing industry.
Job SummaryWe are seeking an experienced Transportation Operations Coordinator to join our team. This role will be responsible for supporting the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.
Key Responsibilities- CUSTOMER SERVICE:
- Improve the quality and consistency of customer communications and meet customer's expectations.
- Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
- Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
- WORKFLOW MANAGEMENT:
- Enhance branch productivity through effective work scheduling and planning.
- Create repair order tasks and update work planning sheet.
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
- PARTS MANAGEMENT:
- Contribute to cost containment through effective inventory planning and warranty.
- Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.
- ADMINISTRATIVE:
- Effectively handle all incoming shop calls.
- Clerical duties within the shop operations which include vehicle maintenance files.
- Process all Account Payable.
- Create repair orders for technicians.
- H.S. diploma/GED required General H.S. subjects.
- One (1) year or more customer service or comparable experience with issues resolution experience required.
The estimated salary for this position is between $19.00 and $20.00 per hour. This figure may vary based on factors such as location, relevant experience, and qualifications.
BenefitsRyder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
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