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Information Technology Coordinator

4 weeks ago

Athens, Texas, United States ATHENS - CITY OF Full time

Job Summary

The IT Technician at the Athens - City of works under the general direction of the Director of Information Technology to identify, troubleshoot, and resolve problems encountered by City computer users or the City's various information technology systems. This role involves installing, maintaining, and repairing PCs, related peripherals, network equipment, and data cabling.

Essential Job Functions

The successful candidate will be responsible for developing and implementing standards and guidelines for managing technology assets. They will collaborate with the Director of Information Technology to plan, design, and implement citywide information systems, including operating systems, software, and hardware. Additionally, they will create process improvements and controls, and be responsible for system administration of major platform operating systems. They will also train colleagues on new information system technologies and requirements related to administration and operations, and review results of special IT investigations, internal audits, research studies, forecasts, and modeling exercises to provide recommendations and guidance.

Key Responsibilities

The IT Technician will perform installation and documentation for use with multi-application, multi-user database systems. They will coordinate and monitor the troubleshooting of information systems on a daily basis, and coordinate with vendors the documentation and application of solutions to information system problems. They will also assist in the resolution of critical information system problems and complaints, and act as administrator for Active Directory and SAN, as well as the phone system and server.

Requirements

The ideal candidate will have extensive knowledge in Windows, Virtualization technologies, Security, Data Network, Telecommunications, and/or Storage Area Network systems. They will also have principles and practices of local area networks and enterprise networks, principles and practices of desktop computer operation, and knowledge of municipal records retention requirements, the Public Information Act, and related regulations. Additionally, they will have the ability to monitor and identify cyber security attacks.