Seasonal E-Commerce Customer Service Representative

1 month ago


Wilmington, North Carolina, United States Reeds Jewelers Full time
Customer Service Representative - E-Commerce Seasonal

At REEDS Jewelers, we're seeking a talented and enthusiastic individual to join our E-Commerce department as a Seasonal Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers through various channels, including calls, emails, and chat.

Key Responsibilities:
  • Answer and interact with customers in a professional and empathetic manner.
  • Process tele-sales transactions and provide solutions to customer inquiries.
  • Actively listen to customers to troubleshoot potential concerns and provide satisfying resolutions.
  • Offer knowledgeable insights into our merchandise, services, and funding options.
  • Serve as a liaison between our customers and our brick and mortar locations.
What We Expect:

We value our customers and employees as part of our family. As a Seasonal Customer Service Representative, you will be expected to embody our company values of teamwork, cooperation, and providing exceptional service. You will be responsible for creating a positive and professional relationship with customers, while also being goal-oriented, results-driven, and self-motivated.

Requirements:
  • Positive and caring individual with excellent communication skills.
  • Ability to create a professional relationship with customers and provide personalized service.
  • Goal-oriented, results-driven, and self-motivated individual.
  • Ability to thrive in a fast-paced, constantly evolving environment.
  • Impeccable attention to detail and follow-through.
  • Bilingual a plus.
Benefits:

As a Seasonal Customer Service Representative, you will enjoy a fun work environment and a generous merchandise discount. For permanent positions, REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off for both full-time and part-time positions. Full-time team members are also eligible for our benefits program, including health/dental/life/LTD insurance, and more.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team and make employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. REEDS provides a smoke and drug-free environment.



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