Scheduling Coordinator

3 weeks ago


Oskaloosa, Iowa, United States Mahaska Health Full time

Job Summary:

The Scheduling Specialist plays a vital role in maintaining effective patient appointment scheduling processes to meet patient and provider needs in the Mahaska Health Medical Group.

Key Responsibilities:

  • Responsible for daily patient scheduling and coordination.
  • Provide customer-focused, efficient, and professional telephone, electronic, and face-to-face scheduling services.
  • Collaborate with the registration department to ensure seamless check-in/check-out processes, achieving high levels of patient satisfaction and accuracy.
  • Maintain proactive and effective communication with all members of the Medical Group and supporting departments, promptly addressing any concerns or issues regarding patient scheduling.
  • Courteously facilitate and handle requests, complaints, and communications with staff, physicians, and patients/visitors, exercising good judgment, discretion, and diplomacy in all interactions.
  • Ensure regular and reliable attendance.

Requirements:

  • High school diploma, GED, or equivalent; Associate's degree in business or healthcare-related field preferred.
  • Demonstrated problem-solving and planning skills.
  • Ability to communicate effectively (oral and written) at all levels of the organization.


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