Scheduling Coordinator
3 weeks ago
Job Summary:
The Scheduling Specialist plays a vital role in maintaining effective patient appointment scheduling processes to meet patient and provider needs in the Mahaska Health Medical Group.
Key Responsibilities:
- Responsible for daily patient scheduling and coordination.
- Provide customer-focused, efficient, and professional telephone, electronic, and face-to-face scheduling services.
- Collaborate with the registration department to ensure seamless check-in/check-out processes, achieving high levels of patient satisfaction and accuracy.
- Maintain proactive and effective communication with all members of the Medical Group and supporting departments, promptly addressing any concerns or issues regarding patient scheduling.
- Courteously facilitate and handle requests, complaints, and communications with staff, physicians, and patients/visitors, exercising good judgment, discretion, and diplomacy in all interactions.
- Ensure regular and reliable attendance.
Requirements:
- High school diploma, GED, or equivalent; Associate's degree in business or healthcare-related field preferred.
- Demonstrated problem-solving and planning skills.
- Ability to communicate effectively (oral and written) at all levels of the organization.
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