Area Reservations Coordinator

5 days ago


Austin, Texas, United States Auberge Resorts Full time
Reservations Agent

Embark on a captivating journey as a Reservations Agent at Commodore Perry Estate and Bowie House, where your role transcends boundaries and becomes a symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations.

Key Responsibilities:
  • Create personalized guest resort reservations experiences by accurately inputting guest contact information and adding pertinent details to guest history.
  • Respond to guests' inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
  • Maintain complete knowledge of resort facilities, services, and information, including rates, packages, and promotions.
  • Assist in resolving guest challenges and work closely with fellow guest service team members and other departments to ensure follow-through and exceed guest expectations.
  • Ensure accurate and efficient execution of billing and financial transactions on behalf of guests.
  • Upsell services and offerings as appropriate, ensuring that each guest is fully educated about the resort's offerings.
Requirements:
  • Two years of experience in hospitality or reservations, preferably at a luxury resort.
  • Ability to create professional business correspondence.
  • Gracious people and sales skills, excellent phone manner, and ability to engage with guests in a positive manner.
  • Ability to work cohesively with other departments and co-workers as part of a team.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Our properties share a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. We invite guests to create unforgettable stories in some of the world's most desirable destinations.



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