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Area Reservations Coordinator

2 months ago

Austin, Texas, United States Commodore Perry Estate Full time
Reservations Agent

Embark on an extraordinary journey as a Reservations Agent at Commodore Perry Estate, where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations.

Key Responsibilities
  • Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information and adding information to guest history.
  • Respond to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
  • Maintain complete knowledge of the resorts and other information, including facilities, services, accommodations, rates, and special packages.
  • Assist and ensure effective guest challenge resolution, working closely with fellow guest service team members and other departments to resolve any challenges.
  • Ensure that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
  • Upsell services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings.
Requirements
  • Two years in a hospitality or reservations position, preferably at a luxury resort.
  • Ability to create professional business letter correspondence.
  • Must possess gracious people and sales skills, excellent phone manner, and ability to engage in a positive manner with each and every guest.
  • Ability to work cohesively with other departments and co-workers as part of a team.
About Us

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.

Commodore Perry Estate is a treasured Austin landmark reimagined by internationally known designer Ken Fulk. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other, with competitive compensation and benefits in a historical and fun working environment.