Order Processing Specialist

2 weeks ago


San Diego, California, United States Tandem Diabetes Full time
About the Role

We are seeking a highly skilled Order Processing Specialist to join our team at Tandem Diabetes Care. As a key member of our Inside Sales team, you will be responsible for processing direct patient orders by phone, email, and/or fax, ensuring timely completion of orders, and providing exceptional customer service.

Key Responsibilities
  • Process orders efficiently and effectively, ensuring accuracy and attention to detail.
  • Communicate with customers, distributors, HCPs, and sales force regarding orders and shipment schedules.
  • Interact with field sales team to resolve customer issues.
  • Proactively communicate backorders/delivery dates to customers and process customer orders to completion.
Requirements
  • Bachelor's degree or equivalent combination of education and applicable job experience.
  • 1 year of strong customer service or call-center experience or any combination of education and experience, which would provide an equivalent background.
  • Medical terminology training and experience in medical or insurance field preferred.
What We Offer

At Tandem Diabetes, we offer a competitive compensation package, superb medical, dental, and vision benefits, a discounted stock purchasing plan, fitness discounts, generous PTO, and a casual work attire. We are committed to making sure our company fully reflects the diverse consumers who use our product and are an equal opportunity employer.



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