Technical Support Engineer
1 day ago
We are committed to providing exceptional healthcare, and our team is the driving force behind this mission. Our professionals continually seek out innovative solutions and access to cutting-edge facilities, equipment, technologies, and research protocols.
As an organization, we prioritize our employees' well-being by offering competitive compensation packages, comprehensive benefits programs, attractive working conditions, and opportunities for professional growth and development.
Our Employer of ChoiceCooper University Health Care is recognized as a top employer in South Jersey due to its commitment to employee satisfaction and career development.
Job DescriptionJob Summary: We are seeking a highly skilled Technical Support Engineer to join our team at Cooper University Hospital. This role will involve installing, configuring, and troubleshooting software, hardware, peripherals, data network devices, smartphones, and all equipment used for Cooper business operations.
Key Responsibilities:
- Install, configure, and respond to customer support calls for software, hardware, peripherals, data network devices, smartphones, and all equipment used for Cooper business.
- Troubleshoot and repair network connectivity issues; update hardware inventory including spare parts; replace and remove old equipment.
- Develop and maintain technical documentation; interface with other IT teams and service vendors to resolve problems.
- Provide second- and third-level technical support for all technicians; represent Team Lead in their absence; interface with other IS teams and service vendors to resolve problems.
- Work independently with minimal supervision while handling tickets and projects; mentor team members.
Requirements:
- 2-4 years of experience in computer hardware installation, maintenance, and repair.
- A+ certificate, MCP (Microsoft Certified Professional), or equivalent work experience preferred.
- Strong analytical, technical, and troubleshooting skills required.
- Customer focus and positive, can-do approach critical.
- Good interpersonal, verbal, and written communication skills necessary.
The estimated salary range for this position is between $60,000 to $90,000 per year, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for professional growth and development.
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