Pharmacy Customer Service Associate

3 days ago


Baton Rouge, Louisiana, United States Walgreens Full time
Job Description

Job Title: Pharmacy Customer Service Associate

Job Summary: We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a Pharmacy Customer Service Associate, you will be responsible for providing exceptional customer service, processing prescriptions, and maintaining a clean and organized pharmacy environment.

Key Responsibilities:

  • Provide exceptional customer service to patients and customers, answering questions and resolving issues in a timely and professional manner.
  • Process prescriptions accurately and efficiently, using pharmacy systems to obtain patient and drug information.
  • Maintain a clean and organized pharmacy environment, including counters, shelves, and inventory.
  • Assist with inventory management, including ordering, unpacking, and storing pharmaceuticals.
  • Process manual claims for third-party program prescription services in a timely and efficient manner.
  • Perform other clerical duties as assigned by the Pharmacy Manager.

Requirements:

  • High school diploma or equivalent required.
  • PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of pharmacy systems.

Preferred Qualifications:

  • Prior work experience with Walgreens.
  • Good computer skills.
  • Knowledge of store inventory control.

Working Conditions:

This is a full-time position, requiring a flexible schedule, including evenings and weekend hours. The ideal candidate will be able to work independently and as part of a team, with a strong commitment to customer service and quality care.

Equal Opportunity Employer: Walgreens is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.


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