Front Office Manager

3 weeks ago


Chattanooga, Tennessee, United States B. F. Saul Company Hospitality Group Full time
Job Title: Front Office Manager

B. F. Saul Company Hospitality Group is a leading hospitality company with a rich history of over 130 years. We operate a portfolio of over 20 business-class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels. We are seeking a highly skilled and experienced Front Office Manager to join our team at the Full-Service Holiday Inn Washington Dulles Airport hotel.

Key Responsibilities:
  • Guest Service: Ensure exceptional guest satisfaction by delivering outstanding service standards and responding to guest needs and concerns in a timely manner.
  • Financial Results and Cost Control: Manage expenses to maximize hotel profitability, optimize labor management, and implement cost-saving measures.
  • People Management and Training: Lead and develop a high-performing team, providing coaching, feedback, and training to ensure staff are equipped to deliver exceptional guest experiences.
  • Self/Workload Management: Prioritize tasks, manage multiple priorities, and maintain a high level of organization and attention to detail.
  • Safety/Risk Management: Conduct regular inspections to ensure compliance with B. F. Saul Company Hospitality Group, local, state, and federal regulations.
Requirements:
  • Education: High school diploma or GED required, college degree or equivalent experience preferred.
  • Experience/Knowledge/Skills/Abilities: 2+ years of customer service and 1+ years supervisory/management experience required.
  • Physical: Ability to lift, push, or pull up to 75 pounds on an occasional basis.
Benefits:
  • Well-Being Benefits: Health Insurance, Dental & Vision Insurance, Short & Long Term Disability, Vacation Policy.
  • Long Term Planning: 401(k) Retirement Program, Paid Life Insurance, Tuition Reimbursement.
  • Team Member Programs: Annual Performance Appraisals and Wage Increase Opportunities, Annual Team Member Banquets, Annual Team Member Engagement Survey, Discounted Room Rates for Team Members, Family and Friends, Complimentary Room Stays, Incentive Eligible, Weekly Payroll.

B. F. Saul Company Hospitality Group is an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. We are proud to be an equal opportunity employer/veterans/disabled.



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