Customer Support Specialist, Asia Pacific Region
4 days ago
CoinList is a leading crypto financial platform that enables the best crypto projects to build their communities and early adopters to invest in and trade top-tier digital assets.
Job SummaryWe are seeking a highly skilled Customer Support Analyst to join our team in the Asia Pacific region. As a key member of our customer support team, you will be responsible for providing exceptional support to our users, identifying and diagnosing user issues, and communicating complex information in a clear and concise manner.
Key Responsibilities- Delight our users by educating investors on how to use our products and answering inbound questions.
- Manage urgency and timelines to ensure that we meet our SLAs and provide an exceptional experience to our customers.
- Diagnose bugs and facilitate product feedback to our engineering teams to continuously improve our platform.
- A little bit of everything - ad-hoc projects to help scale our customer support capacity (e.g., keeping our FAQ section up-to-date, etc.).
- You are excited about cryptocurrency and CoinList's mission to help the best crypto companies succeed.
- You are entrepreneurial and autonomous, with a passion for proposing and testing ideas based on issues and opportunities you see.
- You are an excellent communicator, with strong written and verbal skills.
We will compensate you well, invest deeply in your development, and do everything we can to make sure this is the single best work experience of your life. At CoinList, we are proud to be an Equal Opportunity Employer; we celebrate diversity, value our differences, and are committed to creating an inclusive environment for all employees.
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