POS Support Specialist with Deskside Support

4 weeks ago


New York, New York, United States AXA Professionals Full time
Job Description

Job Summary

We are seeking a highly skilled POS Support Specialist with deskside support experience to join our team at AXA Professionals. As a key member of our IT support team, you will be responsible for providing technical support for point of sale systems, hardware, and software in a corporate environment.

Responsibilities

  • Provide technical support for point of sale systems, hardware, and software
  • Diagnose and repair printers and other hardware components
  • Setup, configure, and test hardware and software components
  • Provide telephone, remote, and on-site support for clients
  • Maintain technical knowledge related to our suite of hardware and software product lines
  • Prioritize and complete work in a group and independently with minimal supervision
  • Communicate technical information to non-technical audiences
  • Provide 'White Glove' support for senior leadership and VIPs
  • Maintain a professional demeanor around celebrity personnel
  • Guide and mentor team members on advanced technical level procedures
  • Experience using ticketing systems (Viva ticketing systems a plus)

Requirements

  • +2 years corporate deskside support or equivalent experience
  • Ability to work independently with little to no supervision
  • Ability to solve both hardware and software issues pertaining to POS Systems with little or no supervision
  • Capable of walking long distances
  • Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
  • Demonstrate high level of professionalism and strong personal interaction skills
  • Maintain neat and professional work area and appearance in compliance with site policies
  • Ability to pass standard panel drug screening and background check
  • Adhere to assigned shift schedule
  • Ability to maintain composure while handle challenging, dynamic, rapid-response user support
  • Experience with Microsoft Office / Office 365 suite
  • Expertise in Microsoft Office, various Windows operating systems, and networking;
  • Good written and oral skills;
  • Must be able to pass a Criminal Background Check;
  • Ability to manage and prioritize multiple tasks while in the office or in the field;
  • Experience in configuration, installation, training and support of hardware or software products.

Tools Required

Tool Kit



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