POS Support Specialist with Deskside Support
4 weeks ago
Job Summary
We are seeking a highly skilled POS Support Specialist with deskside support experience to join our team at AXA Professionals. As a key member of our IT support team, you will be responsible for providing technical support for point of sale systems, hardware, and software in a corporate environment.
Responsibilities
- Provide technical support for point of sale systems, hardware, and software
- Diagnose and repair printers and other hardware components
- Setup, configure, and test hardware and software components
- Provide telephone, remote, and on-site support for clients
- Maintain technical knowledge related to our suite of hardware and software product lines
- Prioritize and complete work in a group and independently with minimal supervision
- Communicate technical information to non-technical audiences
- Provide 'White Glove' support for senior leadership and VIPs
- Maintain a professional demeanor around celebrity personnel
- Guide and mentor team members on advanced technical level procedures
- Experience using ticketing systems (Viva ticketing systems a plus)
Requirements
- +2 years corporate deskside support or equivalent experience
- Ability to work independently with little to no supervision
- Ability to solve both hardware and software issues pertaining to POS Systems with little or no supervision
- Capable of walking long distances
- Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
- Demonstrate high level of professionalism and strong personal interaction skills
- Maintain neat and professional work area and appearance in compliance with site policies
- Ability to pass standard panel drug screening and background check
- Adhere to assigned shift schedule
- Ability to maintain composure while handle challenging, dynamic, rapid-response user support
- Experience with Microsoft Office / Office 365 suite
- Expertise in Microsoft Office, various Windows operating systems, and networking;
- Good written and oral skills;
- Must be able to pass a Criminal Background Check;
- Ability to manage and prioritize multiple tasks while in the office or in the field;
- Experience in configuration, installation, training and support of hardware or software products.
Tools Required
Tool Kit
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