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Customer Service Representative

2 months ago

Avondale, Arizona, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet customer needs.

Key Responsibilities
  • Provide outstanding customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting relevant products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals, maintaining a strong understanding of product features and benefits
  • Maintain a clean and organized store environment, adhering to visual standards and product displays
  • Participate in inventory management, ensuring accurate stock levels and efficient product flow
  • Stay up-to-date on product knowledge, attending training sessions and workshops as needed
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of experience in retail, customer service, or sales; paint industry experience a plus
  • Excellent communication and interpersonal skills, with ability to work effectively in a team environment
  • Ability to lift up to 50 pounds, with or without reasonable accommodation
  • Valid driver's license and reliable transportation
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing exceptional customer service, innovative products, and a positive work environment. As a member of our team, you will have opportunities for growth and development, competitive compensation and benefits, and a chance to make a real difference in the lives of our customers.