Customer Service Retail Specialist

2 weeks ago


Naples, Florida, United States Goodwill Industries of Southwest Florida Full time
Goodwill Industries of Southwest Florida, Inc.

Position: Retail Sales Associate

Employment Type: Full-time and Part-time

Location: Towne Center Naples - Store #126

Goodwill Industries of Southwest Florida is dedicated to empowering individuals with disabilities and disadvantages by providing transformative opportunities for independence. Our organization collaborates with the community to deliver support in mission services, retail operations, and business development.

Key Responsibilities:
- Deliver exceptional customer service with a friendly and efficient approach.
- Engage with customers on the sales floor and assist with checkout processes.
- Familiarize yourself with various departments to effectively address customer inquiries.
- Welcome all customers; manage donations and issue receipts.
- Be cross-trained to support backdoor donation processing and other backroom tasks as directed by your supervisor.

Qualifications:
- High school diploma or equivalent preferred.
- Previous retail experience is advantageous.

Essential Skills:
- Proficient in operating cash registers, adding machines, credit card terminals, and telephones.
- Ability to adhere to pricing guidelines and follow both oral and written instructions.
- Basic math skills and sound judgment are required.
- Capable of physical tasks including bending, lifting, and moving items up to 40 pounds.
- Willingness to stand for extended periods and adapt to varying temperatures.

Employee Benefits:
  • Health, vision, and dental insurance
  • 403(b) retirement savings plan
  • Paid holidays
  • Personal time off (PTO)
  • Employee Assistance Program
  • Store discounts
  • Tuition reimbursement
Goodwill Southwest Florida is an equal opportunity employer, ensuring all qualified candidates receive fair consideration for employment without discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.

Core Values:
Respect: We treat all individuals with dignity and respect.
Stewardship: We honor our legacy by being socially, financially, and environmentally responsible.
Ethics: We strive to uphold the highest ethical standards.
Learning: We encourage each other to pursue excellence and continuous learning.
Innovation: We embrace ongoing improvement, creativity, and change.

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