Multilingual Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Multilingual Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions to meet their needs.
Key Responsibilities- Customer Service: Ensure high levels of customer satisfaction through excellent sales service, assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
- Product Knowledge: Build productive trust relationships with wholesale and retail customers, process sales transactions accurately and consistently with policies and procedures, and maintain precise work order files and formulas.
- Sales Performance: Follow and achieve sales goals on a monthly, quarterly, and yearly basis, and suggest ways to improve sales.
- Inventory Management: Maintain in-stock and presentable condition assigned areas, and comply with inventory control procedures.
- Store Operations: Stock shelves and set up displays, clean store equipment, load/unload delivery trucks, and assist in making deliveries as needed.
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English and Spanish.
- Must be able to read, write, comprehend, and communicate in English and Spanish.
- Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- Have a valid, unrestricted Driver's License.
- Have at least a High School diploma or GED.
- Have at least one (1) year experience working in a delivery, retail, or customer service position.
- Have previous work experience selling paint and paint-related products.
- Have previous work experience operating tinting and mixing equipment.
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