Client Relations Advocate
2 weeks ago
About Us
Rock Connections is a dynamic organization comprising a diverse array of businesses that thrive in various sectors including fintech, sports, entertainment, and real estate. Our collective mission is to foster a culture of innovation and inclusivity, ensuring that every team member and client feels valued and heard.
Your Role
As a Client Relations Advocate, you will embody the Rock Connections brand, providing exceptional support to our clients. Your primary responsibilities will include:
- Engaging with clients through multiple communication channels to explain processes and address inquiries.
- Guiding clients through their loan application journey, ensuring clarity and support at every step.
- Identifying opportunities for process enhancements and advocating for continuous improvement.
Key Responsibilities
In this role, you will:
- Handle incoming and outgoing communications while adhering to regulatory standards.
- Utilize various outreach methods, including phone calls, emails, and chat, to maintain effective client interactions.
- Proactively assist clients in navigating the loan review process and troubleshooting any technical issues.
- Collaborate with team members to drive process improvements and achieve collective goals.
Qualifications
To succeed in this position, you should possess:
- A minimum of 1 year in a client-facing role, showcasing strong communication and time management skills.
- A detail-oriented mindset with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and a knack for problem-solving.
Why Join Us?
At Rock Connections, we prioritize the well-being of our team members. We offer a comprehensive benefits package designed to support your health and wellness, including:
- On-site health care and wellness programs.
- Education assistance and family support initiatives.
We are committed to creating an inclusive workplace where every individual can thrive and contribute to our mission. Join us to be part of a team that values your growth and empowers you to make a difference.
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