Front Desk Operations Manager

3 days ago


Raleigh, North Carolina, United States Catapult Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Catapult. The successful candidate will be responsible for managing and supervising the front desk operations and staff, ensuring that the front desk is gathering and documenting the necessary personal and financial information, and assessing staffing needs, training new staff, and performing staff evaluations.

Key Responsibilities
  • Oversee front desk functions and staff, ensuring that all tasks are completed efficiently and effectively.
  • Ensure appropriate staffing levels to meet the needs of the front desk.
  • Train and onboard new staff, providing them with the necessary skills and knowledge to perform their duties.
  • Communicate new policies, protocols, or changes being made within the clinic to the front-end staff.
  • Coordinate patient schedules and intake, ensuring that all necessary information is collected and documented.
  • Monitor and evaluate patient intake to ensure complete registration and data collection.
  • Establish healthy customer service at the front desk, ensuring that all patients receive a positive and welcoming experience.
Requirements
  • Ability to lead a team and manage multiple tasks and responsibilities.
  • Strong working knowledge of medical insurance and healthcare operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and management.
  • Ability to take initiative and proactively assess processes and patient interactions at the front desk.
  • Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of Catapult.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Front Desk Supervisor looking for a new challenge, please submit your application today.



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