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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Orion Corporation. As a key member of our customer support team, you will play a vital role in providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Provide technical support and assistance to customers via various communication channels, including phone, email, and chat.
- Address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
- Work closely with customers to resolve issues and provide solutions, ensuring a seamless customer experience.
- Collaborate with internal teams to ensure effective communication and issue resolution.
- Stay up-to-date on industry terminology and company products and services to provide accurate and informed support.
- High school diploma or equivalent.
- Minimum of 6 months of customer service or call center experience, preferably in technical support.
- Ability to multi-task while maintaining careful attention to detail.
- Effective written, listening, and verbal communication skills.
- Ability to work effectively both individually and within a team environment.
- Proficient with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Basic understanding of the organization's products and services.
- Proficient on Windows OS, internet savvy.
At Orion Corporation, we are committed to creating a welcoming environment where everyone is respected, valued, and heard. We are a dynamic and innovative company that is passionate about delivering outstanding service and exceeding customer expectations. Our team is dedicated to thinking differently, pushing boundaries, and relentlessly pursuing transformative outcomes.
