Customer Service Representative

1 month ago


Wilson, North Carolina, United States FYZICAL Therapy and Balance Centers Full time
Job Summary

FYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team. As the first point of contact for our patients, you will play a vital role in ensuring a positive and seamless experience for our clients.

Key Responsibilities
  • Manage patient scheduling and appointments, ensuring timely and efficient communication with patients and physicians
  • Collect and maintain accurate patient data, including referrals and insurance information
  • Provide exceptional customer service, addressing patient inquiries and concerns in a professional and empathetic manner
  • Process payments and verify insurance coverage, ensuring accurate and timely billing
  • Coordinate with the office manager and clinicians to ensure smooth scheduling and patient flow
Requirements
  • 3+ years of experience in a customer-facing role, preferably in a healthcare setting
  • Excellent communication and multitasking skills, with a strong attention to detail
  • High school diploma or equivalent, with a valid driver's license and reliable transportation
  • Ability to work in a fast-paced environment, with a positive attitude and strong work ethic
About FYZICAL Therapy and Balance Centers

FYZICAL is a leading physical therapy company dedicated to providing innovative and individualized care to our patients. We are committed to changing the PT industry through cutting-edge technology and non-traditional treatment plans. As a member of our team, you will have the opportunity to grow your career and make a meaningful impact in the lives of our patients.



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