Collections Specialist

2 days ago


San Francisco, California, United States OneMain Financial Full time
Job Summary

We are seeking a skilled Collections Specialist to join our team at OneMain Financial. As a Collections Specialist, you will play a critical role in minimizing losses on delinquent accounts and building relationships with customers to find affordable repayment solutions.

Key Responsibilities
  • Review and monitor delinquent accounts daily to maintain losses at or below established guidelines.
  • Initiate contact with customers to satisfy deficient balances and negotiate repayment plans.
  • Document all account activities accurately and maintain a positive team dynamic.
  • Recommend accounts for additional attention and ensure compliance with company policies and regulations.
Requirements
  • 1 year of customer service experience.
  • High School Diploma or GED required.
  • Exceptional customer service and phone negotiation skills.
Preferred Qualifications
  • 1 year of collections or sales experience.
About OneMain Financial

OneMain Financial is a leader in offering nonprime customers responsible access to credit. We are dedicated to improving the financial well-being of hardworking Americans and providing opportunities for growth and development.



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