Healthcare Operations Associate
2 weeks ago
Firefly Health is revolutionizing the healthcare industry by delivering clinical and financial health through joyful, always-there care. Our mission is to flip the script on what it means to be a health plan and provide a true health benefit to members.
Your RoleAs an Associate on the Member Experience team at Firefly, you will be the heartbeat of our day-to-day operations. Your role is crucial in ensuring our patients receive an exemplary experience at every touchpoint. From onboarding to ongoing member services, you will be instrumental in turning carefully crafted strategies into tangible experiences for our members.
Key Responsibilities- Spearhead member engagement efforts by executing key initiatives like new member onboarding
- Facilitate a smoother patient experience by managing historical medical record requests and handling insurance verification
- Coordinate processes such as discharging members and re-establishing members to ensure a seamless experience
- Provide real-time support for patient scheduling
- Handle patient relations, particularly focusing on immediate problem resolution and escalation when needed
- Deliver ongoing member services, including phone support, message filtering, and responses
- Provide immediate technology support for patients to ensure a smooth user experience
- Experience in a healthcare environment and basic knowledge of medical terminology
- Highly organized and thrive in fast-paced, dynamic environments
- Strong interpersonal skills, including effective communication and a genuine desire to help people
- Technologically savvy and able to navigate and assist others in digital environments
- Can multitask efficiently without compromising on quality
- Eager to learn and grow within a groundbreaking healthcare organization
Firefly Health is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.
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