Toro Toro Host/ess
1 week ago
At Four Seasons, we're driven by a passion for delivering exceptional experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with a genuine heart. We believe that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
We're a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other with kindness and respect. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
About the Location:
Houston, the country's capital of southern cool, is a city where urban sophistication meets bold Texas hospitality. We're excited to welcome you to our rooftop pool oasis, where you can unwind after a day of exploring our vibrant city. Enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge in pampering at The Spa, and savor flavorful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.
Host/ess:
BASIC PURPOSE:
Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
ESSENTIAL FUNCTIONS:
1. Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
2. Set up the host/hostess stand, review the guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
3. Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
4. Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently.
5. Inspect and maintain daily menus to ensure quality, condition, and appearance while developing a complete working knowledge of all menu items and daily specials.
SKILLS/EXPERIENCE REQUIRED:
1. Excellent reading, writing, and oral proficiency in the English language.
2. Six months of food and beverage experience preferred.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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