Field Operations Manager

2 days ago

Cincinnati, Ohio, United States Gladus LLC Full time

{"h1": "Job Title: Field Operations Manager", "h2": "Job Summary", "p": "We are seeking a highly skilled Field Operations Manager to join our team at Gladus LLC. As a key member of our operations team, you will be responsible for managing our field sales and support teams, as well as our current business accounts. Your primary goal will be to streamline and lead our local field teams, conduct process and inventory/stock audits, and recruit, hire, train, and manage a team regularly servicing machines at client locations as well as sales representatives in the Greater KY area (Louisville and vicinity of 100 miles radius).", "ul": [{"li": "Management of the field sales and support teams and current business accounts, training and consultation to the small business locations owners;"}, {"li": "Development of operational and customer support services, tools, databases and procedures;"}, {"li": "Interaction with sales, accounts collections and technical support teams with a focus on improving overall performance and profitability and operational performance KPI statistics."}], "h2": "Responsibilities", "p": "As a Field Operations Manager, you will be responsible for the following key areas:", "ul": [{"li": "Manage the existing network of clients, identify new partners, suppliers and distributors, and negotiate the applicable business and technical terms across a variety of initiatives."}, {"li": "Cultivate relationships with key players and platform holders in the technology and manufacturing industries."}, {"li": "Be responsible for deal pipeline by identifying appropriate opportunities that support strategic business priorities with business partners and suppliers."}, {"li": "Prioritize and monitor expenditures in order to ensure operational stability of implemented businesses."}, {"li": "Direct the installation, regular service and technical maintenance of applicable product hardware and software."}, {"li": "Research industrial and commercial processes improvement opportunities and provide estimations of the general potential of the company."}, {"li": "Regular review, control and improvement of existing and newly set-up accounts (small local businesses)."}, {"li": "Coordination and regular audit of technical and collector services teams, establishing KPI and monitoring progress on agreed objectives, conducting staff performance reviews and disciplinary meetings in line with the company HR procedures."}, {"li": "Regular location visits, audits for service and marketing compliance."}, {"li": "Data analysis of the financial accounts and locations performance, preparation of periodical performance reports to the stakeholders and management team."}, {"li": "Hiring, subject and field training, and line-management of the new and current field staff, making sure they follow the company procedures and are accountable for the work done."}, {"li": "Answering the customer support phone line and chat enquiries, acting as an escalation point for customer complaints."}, {"li": "Logging all the account audit results and notes into company CRM system."}, {"li": "Warehouse stock purchasing control."}], "h2": "Requirements", "p": "To be successful in this role, you will need to have the following skills and qualifications:", "ul": [{"li": "Your own car and clean valid Driver License (work related gas and parking compensated)."}, {"li": "Confidence and experience in building and maintaining relationship with business owners and managers at the locations."}, {"li": "Proven track record in training and managing technical support and client services teams as well as field sales representatives"}, {"li": "Strong technical background, experience in using CRM and other mobile applications to increase the transparency of the service."}, {"li": "Bilingual in Hindu and/or Russian languages preferred."}], "h2": "Why Gladus LLC?", "p": "At Gladus LLC, we offer a competitive salary + KPI bonus structure, career advancement opportunities, health benefits (HRA), 100% travel reimbursement (gas, parking, tolls), paid time off (PTO) and paid holidays, casual environment focused on teamwork, and extensive industry and technology training. We are an equal opportunity employer and do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws."}

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