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Healthcare Customer Service Agent
2 months ago
INTEGRIS Health is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Shared Services team, you will be responsible for providing exceptional customer service to patients, physicians, and payers.
Key Responsibilities- Respond to patient inquiries regarding billing procedures, policies, and statements in a timely and professional manner.
- Collect patient payments and process adjustments, refunds, and contractual allowances.
- Document all patient account activities concisely, including future steps needed for resolution.
- Perform filing, data entry, and other duties as assigned.
- Utilize multiple resources to resolve patient inquiries while on the phone or preparing/reviewing billing correspondence.
- 1 year of work experience in a call-center or dialer environment.
- 1 year of experience in medical billing, medical collections, basic ICD10 and or CPT coding may be accepted in lieu of call-center experience.
- May consider successful completion of 1100+ related Career Tech program (medical billing/coding or accounting/bookkeeping) or one year of college coursework in a related field in lieu of experience.
- Previous experience should include utilizing standard office equipment and PC software.
- Must be able to communicate effectively with others in English (verbal/written).
INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities, and home health agencies throughout much of the state. Our mission is to partner with people to live healthier lives.
