Release of Information Supervisor/Medical Records Onsite Lead

4 weeks ago


Los Angeles, California, United States VRC Companies Full time
Job Title: Release of Information Supervisor/Medical Records Onsite Lead

Job Summary:

The Release of Information Supervisor/Medical Records Onsite Lead will oversee the daily activities of the Release of Information Team, ensuring compliance with all Service Level Agreements (SLAs) and state/federal regulations. This role requires strong leadership abilities, excellent communication skills, and attention to detail to safeguard patient confidentiality.

Key Responsibilities:
  • Supervise a team of Release of Information Specialists and direct day-to-day workload through the ROI Workflow System.
  • Oversee daily work activities, ensuring all staff members are properly trained and following established procedures.
  • Monitor request status to ensure compliance with all SLAs and state/federal regulations.
  • Manage resources, including staff members, time, and finances, to ensure the team can work effectively and efficiently.
  • Process all requests for release of information, locating and retrieving corresponding protected health information in a timely and efficient manner.
  • Evaluate staff performance, completing performance appraisals and identifying areas for improvement.
  • Reproduce requested information according to SLA timeframes and in accordance with authorization and/or legal requirements.
  • Resolve issues, investigate complaints/concerns related to release of information, and take corrective action as needed.
  • Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor.
  • Lead staff by demonstrating good work ethics, professionalism, and dedication to the job.
  • Generate cover letters, prepayment invoices, and mail information to the requestor.
Requirements:
  • Leadership Abilities: A Release of Information Supervisor should have strong leadership abilities to guide their team to success.
  • Communication Skills: A Release of Information Supervisor should have excellent communication skills, both verbal and written.
  • Attention to Detail: A Release of Information Supervisor must pay close attention to detail to ensure that confidential information is released only to authorized parties.
  • Compliance Knowledge: A Release of Information Supervisor should have a strong understanding of confidentiality laws and regulations.
  • Problem-Solving Skills: A Release of Information Supervisor should be able to identify problems and come up with solutions to overcome them.
  • Interpersonal Skills: A Release of Information Supervisor should have excellent interpersonal skills to build strong relationships with staff members, customers, and other stakeholders.
  • Organizational Skills: A Release of Information Supervisor must have strong organizational skills to manage resources effectively and efficiently.

Education and/or Experience:

  • Associate Degree required, Bachelor's Degree preferred.
  • Minimum 2 years supervisory experience required.
  • Minimum 2 years relevant RELEASE OF INFORMATION experience required.
  • Must be able to pass a criminal background check, credit check, pre-employment drug screen, and motor vehicle record check.


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