Commercial Liaison Specialist

1 day ago


Wisconsin Dells, Wisconsin, United States FusionWorks Full time
Job Overview

FusionWorks is seeking a highly skilled Commercial Liaison Specialist to join our team. As a key member of our international service team, you will play a critical role in ensuring the quality of assistance services for members of foreign clubs.

Key Responsibilities
  • Damage Case Management: Monitor and manage damage cases to ensure timely and efficient resolution.
  • Coverage Confirmation: Obtain coverage confirmations from foreign clubs and process coverage requests from service providers in Germany.
  • Service Settlement: Handle the settlement of services provided to foreign club members.
  • Invoicing and Correspondence: Invoicing for specifically assigned foreign partner clubs/service providers and handling correspondence with foreign clubs and ADAC roadside services.
  • Quality and Interface Management: Enjoy quality/interface/complaint management, handling complaints and issues from foreign clubs and service providers.
Requirements
  • Qualifications: Completed training as an insurance salesman (m/f/d) or have a comparable qualification and basic technical and manual skills.
  • Communication Skills: Calm communication style, strong customer and quality orientation, and empathetic approach to callers.
  • Technical Skills: Good computer skills, including MS Office.
  • Language Skills: Fluent English skills are required, a second foreign language is desirable.
  • Work Style: Self-sufficient work style and high resilience.
  • Experience: Experience in the international service sector is an advantage.


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