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Store Manager Trainee
2 months ago
Responsibilities:
* Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meet or exceed all corporate set goals, expectations, and key performance indicators.
* Drive GNC's loyalty programs and incentives for successful engagement of customers.
* Monitor best sellers, identify product demand, and update SM regarding trends.
* Facilitate community engagement and client loyalty through innovative and creative outreach.
* Read all merchandising bulletins to understand product assortment and answer product questions based on Company approved information.
* Supervise and lead store team under SM guidance; communicate sales targets and drive team performance; provide feedback and supports succession planning of high performers by communicating team performance to SM.
* Review all training resources and complete assigned modules to understand product assortment and answer product questions based on Company approved information.
* Ensure company assets are protected and not exposed to risks and conflicts of interest.
* Partner with SM to handle escalated customer service issues; supports SM in monitoring store's Loss Prevention activities and escalates concern.
* Keep store clean and uncluttered.
* Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures.
Requirements:
* Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
* 2+ years of retail sales experience and prior management/supervisory experience preferred.
* High degree of proficiency MS Office Suite, Outlook & Internet applications.
* Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
* Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
* Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
* Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
* Ability to work with and influence subordinates, peers, and senior management.
* Self-motivated with critical attention to detail, deadlines, high sense of urgency and reporting.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
* Ability to work overtime as necessary.
* Must be available to work evenings, weekends, and holidays.
* Must have current driver's license.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
GNC Holdings LLC is an Equal Opportunity Employer.
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