Team Lead
2 weeks ago
We are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and ensuring a positive shopping experience for our members.
Key Responsibilities- Lead a team of associates in providing customer service and resolving member complaints
- Assist management with supervising associates and ensuring compliance with company policies and procedures
- Communicate and support membership by providing information on membership types, programs, and benefits
- Process memberships, upgrades, and credit accounts
- Encourage membership renewals and participate in sales and marketing events
- Complete and maintain marketing recaps and other required documentation
- Strive to meet membership goals and promote the value of Sam's Club products and services
- Provide and ensure member service by acknowledging the member and identifying member needs
- Assist members with purchasing decisions, locate merchandise, and provide guidance and support
- Ensure club pick up orders are filled and handle claims and returns
- Oversee assigned area of responsibility and maintain parking lot cleanliness
- Complete accounting records, files, transactions, and other required documentation
- Develop, communicate, and implement processes and practices to meet business needs
- Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
- Lead and participate in teams by using and sharing resources, information, and tools
- 6 months retail experience including operating front-end equipment and 6 months customer service experience
- Must be 18 years of age or older
- Leading a front-end team and supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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