Order Entry Specialist

2 weeks ago


Gainesville, Georgia, United States Syfan Logistics Full time
Job Summary

The Order Entry Specialist is responsible for accurately entering shipment information into the logistics management software (LMS). This role ensures that Routing and Dispatch personnel have the correct and up-to-date information to provide to drivers. The Order Entry Specialist also updates Customer and Carrier Sales reps with any possible changes.

Key Responsibilities
  • Enter shipment information into the LMS
  • Obtain pickup and delivery appointments via phone calls, emails, or websites
  • Reschedule delivery and pickup appointments when needed
  • Verify customer information changes via email
  • Verify accuracy of customer website information
  • Assist Customer and Carrier Sales with job-related tasks
  • Meet individual productivity goals
  • Perform routing, dispatch, and traffic duties as needed
  • Develop and build relationships with shipping and receiving locations
Requirements
  • High school diploma / GED or equivalent; Bachelor's Degree Preferred
  • General understanding or knowledge of the transportation industry
  • Prior experience with successfully working in teams to accomplish goals and work assignments
  • Preferred: 2-3 years of logistics/transportation experience including a general knowledge of transportation procedures and regulations
  • Preferred: 1 year of customer service experience in a professional business environment
  • Preferred: One year of recent communication experience via phone, in a sales, marketing, or customer service role
Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.



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