International Customer Support Manager

3 weeks ago


Douglas, Arizona, United States Zurich Insurance Group Full time

Job Title: International Customer Support Manager

Job Summary:

Zurich International is seeking a highly skilled and experienced Customer Support Manager to join our International Markets Group Risk team. As a key member of our team, you will be responsible for administering a portfolio of Group Risk and Income Protection policies, ensuring timely and accurate delivery of agreed outputs.

Key Responsibilities:

  • Proactively manage key stakeholder relationships to ensure timely and accurate delivery of agreed outputs.
  • Take a proactive approach to customer issue resolution, escalating where necessary and seeing through to resolution.
  • Interpret data and identify impacts on existing policy.
  • Review customer activity and support the onboarding of new joiners.
  • Gather and understand customer intelligence and identify commercial opportunities where appropriate.
  • Provide accurate, compliant, and timely customer reports.
  • Maintain up-to-date records of customer contact and activity, communicating updates with other as appropriate.
  • Understand and describe policy terms and conditions to customers in a factual manner.

Requirements:

  • At least 2 years experience in life or group insurance.
  • CF1 and CF4 is desirable though can be obtained during role.
  • Excellent team-working, communication and interpersonal skills.
  • Customer and service focused.
  • Professional manner.
  • Enthusiastic, positive attitude.
  • Able to cope with change.
  • Able to manage, meet deadlines and work under pressure.

What We Offer:

Zurich International offers a competitive salary, generous benefits package, including bonus and defined contribution pension scheme. We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.

About Us:

Zurich International is headquartered in the Isle of Man and has approximately 250 employees based in our Douglas-based office. We are a leading provider of protection and unit-linked propositions worldwide, operating through branches in Dubai, Qatar, Bahrain, Hong Kong and Argentina.

Our Values:

We aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, sex, gender identity, race, religion or belief, disability, sexual orientation, marriage/civil partnership, pregnancy/parental and mental health status.

Join Our Team:

We are passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



  • Douglas, Arizona, United States Canada Life Group Full time

    Job SummaryAs a Customer Service Team Leader, you will be responsible for leading a team of customer service professionals to deliver exceptional service to our customers. You will be accountable for the health of the people under your leadership and will be required to monitor and measure the Health of the People to ensure common understanding of goals and...


  • Douglas, Arizona, United States Northeast Healthcare Recruitment, Inc. Full time

    Internal Medicine Physician Job OpportunityDocCafe is a premier job board for physicians and advanced practice professionals, offering a wide range of job opportunities in internal medicine.We are currently seeking an experienced internal medicine physician to join our team in Douglas, Arizona.About the Job:Provide high-quality patient care in a fast-paced...

  • Store Manager

    4 weeks ago


    Douglas, Arizona, United States Harbor Freight Tools Full time

    Job SummaryWe are seeking a highly motivated and results-driven Store Manager to lead our retail operations team. As a Store Manager, you will be responsible for maximizing store performance through effective talent management, operational execution, and delivering an exceptional customer experience.Key ResponsibilitiesDrive Sales and Revenue GrowthDevelop...

  • Store Manager

    2 weeks ago


    Douglas, Arizona, United States Harbor Freight Tools Full time

    As a Store Manager at Harbor Freight Tools, you will lead a high-performing team to drive sales growth, optimize store operations, and deliver an exceptional customer experience. You will be responsible for managing payroll, controlling expenses, and fostering a results-driven store environment. Your success will be measured by your ability to drive sales,...


  • Douglas, Arizona, United States Northeast Healthcare Recruitment, Inc. (NEHCR) Full time

    We are seeking a dedicated and compassionate Adult Medicine Physician to join our healthcare organization in a community health setting. The ideal candidate will have a strong background in adult medicine and a commitment to providing high-quality care to patients.About Our Organization: Northeast Healthcare Recruitment, Inc. (NEHCR) is a leading healthcare...


  • Douglas, Arizona, United States Hobby Lobby International Inc Full time

    {"Job Description": "At Hobby Lobby International Inc, we are seeking a talented and motivated Retail Associate to join our team. As a Retail Associate, you will play a key role in providing exceptional customer service and ensuring a positive shopping experience for our customers.**Key Responsibilities:*** Provide excellent customer service and respond to...


  • Douglas, Arizona, United States Macatawa Bank Full time

    {"Job Title": "Customer Service Representative", "Job Description": "**About the Role**We are seeking a skilled Customer Service Representative to join our team at Macatawa Bank. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities*** Process customer...


  • Douglas, Arizona, United States Canada Life Group Full time

    Job Title: Customer Service Team LeaderWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Canada Life UK. As a key member of our Customer Journey team, you will be responsible for leading and managing a team of customer service professionals to deliver exceptional customer experiences.Key Responsibilities:Lead...


  • Douglas, Arizona, United States Chiricahua Community Health Centers, Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Chiricahua Community Health Centers, Inc. As a key member of our call center team, you will be responsible for confirming patient appointments, verifying patient insurance and demographic information, and providing exceptional customer service...

  • Store Director

    3 weeks ago


    Douglas, Arizona, United States Harbor Freight Tools Full time

    Job SummaryWe are seeking a highly skilled and experienced Store Manager to lead our retail store team. As a Store Manager, you will be responsible for maximizing store financial output through talent optimization, operational execution, and delivering a rewarding customer experience.Key ResponsibilitiesProfit MaximizationDrive sales to exceed financial...

  • Claims Adjuster I

    4 weeks ago


    Douglas, Arizona, United States Root Full time

    **Job Summary**We are seeking a highly motivated and detail-oriented Claims Adjuster I to join our team at Root. As an Entry-Level Claims Adjuster, you will be responsible for managing a caseload of simple, low-complexity claims while building your skills as an auto claims adjuster.**Key Responsibilities**Deliver industry-leading claim experiences for all...


  • Douglas, Arizona, United States Hobby Lobby International Inc Full time

    Job Description - OverviewWe are currently accepting applications for part-time and full-time positions at Hobby Lobby Stores, Inc.As a Retail Associate, you will be part of a stimulating, fast-paced, and team-oriented culture where dedication and achievement are rewarded.Our store hours are Monday through Saturday, 9 am to 8 pm, and we are closed on...


  • Douglas, Arizona, United States Heery Full time

    Job Title: Construction Project ManagerWe are seeking an experienced Construction Project Manager to join our team at Turner & Townsend Heery. As a key member of our project management team, you will be responsible for leading construction projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality...

  • Staff Pharmacist

    3 weeks ago


    Douglas, Arizona, United States CVS Health Full time

    Transforming Healthcare with CVS HealthAt CVS Health, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. As a Staff Pharmacist, you'll play a critical role in bringing our purpose to life, modeling our values, and demonstrating genuine care for our patients.Key Responsibilities:Support the Pharmacy Manager in...

  • Cart Attendant

    3 weeks ago


    Douglas, Arizona, United States Walmart Full time

    Walmart - 199 W 5th St - Cart & Janitorial Associate **Job Summary** As a Cart & Janitorial Associate at Walmart, you will play a vital role in ensuring our customers have a positive experience from the moment they enter our store to the moment they leave. Your responsibilities will include gathering carts from the parking lot, operating equipment to move...


  • Douglas, Arizona, United States CVS Health Full time

    About CVS HealthCVS Health is a leading healthcare company that is committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to make healthcare more personal, convenient, and affordable.Job SummaryWe are seeking a highly skilled and dedicated Staff...


  • Douglas, Arizona, United States Equus Full time

    Job SummaryWe are seeking a highly motivated and experienced Workforce Development Specialist to join our team at Equus Workforce Solutions. As a key member of our workforce development team, you will play a critical role in helping job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand...


  • Douglas, Arizona, United States Chiricahua Community Health Centers, Inc Full time

    Job SummaryWe are seeking a highly skilled and dedicated Nurse Practitioner to join our team as a Float position. As a key member of our healthcare team, you will provide high-quality patient care and manage a high standard of health care for patients in your area of specialty.Key Responsibilities:Provide patient care at assigned sites, ensuring adequate...


  • Douglas, Arizona, United States Equus Full time

    Job SummaryWe are seeking a highly motivated and experienced Talent Development Specialist to join our team at Equus Workforce Solutions. As a key member of our workforce development team, you will play a critical role in helping job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand...

  • Activity Coordinator

    1 month ago


    Douglas, Arizona, United States City of Douglas Full time

    Job SummaryThis position is responsible for coordinating and supervising recreational activities at various locations, including after school, intercessions, special events, and weekends. The ideal candidate will have excellent communication skills and be able to work effectively with children and adults.Key ResponsibilitiesCoordinate and supervise...