Claims Adjuster I

3 days ago


Douglas, Arizona, United States Root Full time

**Job Summary**

We are seeking a highly motivated and detail-oriented Claims Adjuster I to join our team at Root. As an Entry-Level Claims Adjuster, you will be responsible for managing a caseload of simple, low-complexity claims while building your skills as an auto claims adjuster.

**Key Responsibilities**

  • Deliver industry-leading claim experiences for all policyholders and claimants by promptly answering customer inquiries and filing claims.
  • Leverage internal tools to research and resolve customer requests thoroughly and accurately.
  • Gather necessary information from customers to initiate claims.
  • Investigate, evaluate, negotiate, and finalize claims resulting from simple auto accident losses.
  • Make prompt and courteous contact with every party involved in a claim.
  • Use exemplary time management and organizational skills to manage pending claims and associate tasks proactively.
  • Coordinate the repair of damaged vehicles and assist with rental reimbursement.
  • Provide input for continuous development of claims guidelines and best practices.
  • Recommend potential product developments and process improvements.
  • Interact and communicate effectively with customers, peers, vendors, and managers.
  • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in the claims function, and policy changes and modifications.

**Requirements**

  • Bachelor's degree or equivalent work experience.
  • Successful history of time management, multi-tasking, and customer-facing communication.
  • Ability to secure a Texas insurance license within 90 days of the start date.
  • Strong written and verbal communication skills.
  • Proficient in Microsoft Office Suite and/or Google Suite.
  • High sense of professionalism while remaining empathetic.
  • Curious in nature.
  • Willingness and ability to keep learning.
  • Great attention to detail with high organizational skills.
  • Ability to approach problems with an open mind.
  • Strong decision-making capabilities.

**About Root**

We are a FinTech company harnessing the power of technology to revolutionize insurance. We use machine learning and mobile telematic platforms to build innovative products and services. Our team is passionate about solving real problems and making a meaningful impact.


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