Store Director

3 weeks ago

Douglas, Arizona, United States Harbor Freight Tools Full time
Job Summary

We are seeking a highly skilled and experienced Store Manager to lead our retail store team. As a Store Manager, you will be responsible for maximizing store financial output through talent optimization, operational execution, and delivering a rewarding customer experience.

Key Responsibilities
  • Profit Maximization
    • Drive sales to exceed financial goals
    • Manage payroll and control expenses
    • Foster a results-driven store environment
    • Successfully execute special events
  • Operational Execution
    • Prioritize workload
    • Validate execution of standard operating procedure
    • Ensure compliance to company policies
    • A subject matter expert in all operational processes
  • Talent Optimization
    • Acquire high quality talent
    • Training and developing
    • Performance management
    • Effectively staff and schedule
    • Create a team atmosphere
  • Customer Experience
    • Ensure a friendly environment
    • Ensure items are in-stock
    • Ensure items are priced right
    • Maintain a neat, clean, and organized store
Requirements
  • Drive for Results
    • Uses data to set priorities and translates goals into action plans
    • Consistently pushes self and others for results
    • Manages internal and external communications
  • Building High Performance Teams
    • Acquires and retains the right talent
    • Trains, coaches and provides feedback
    • Develops team for growth
  • Problem Solving
    • Is solution oriented, sees problems as opportunities
    • Looks beyond the obvious and doesn't stop at the first answers
    • Keeps the goal in mind and is not easily deterred
  • Managing and Measuring Work
    • Clearly assigns responsibility for tasks and decisions
    • Sets clear and measurable objectives
    • Monitors process, progress and results and provides effective feedback
  • Managerial Courage
    • Does not hold back what needs to be said and is not afraid to take action
    • Provides on-time, direct, complete, and actionable positive and corrective feedback to others
  • Customer Focus
    • Acts with internal and external customers in mind
    • Understands and teaches how operational execution directly affects the customer experience
    • Establishes and maintains relationships with customers and associates through respectful and effective communication