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Retail Store Associate, Bilingual
2 months ago
This role is crucial for the effectiveness of our retail operations. Store associates engage closely with both wholesale and retail clients to assess their requirements, respond to inquiries regarding Sherwin-Williams products, and suggest suitable solutions. Associates are also responsible for addressing customer issues promptly to ensure optimal client satisfaction while remaining informed about product features and maintaining the store's high quality and visual standards.
Key Responsibilities:
- Deliver exceptional customer service to ensure high levels of satisfaction.
- Assist customers both in-person and via phone by identifying their needs and presenting suitable products and services.
- Establish and nurture productive relationships with wholesale and retail customers.
- Accurately process sales transactions in accordance with company policies.
- Achieve sales targets consistently on a monthly, quarterly, and annual basis.
- Maintain organized work order files and product formulas.
- Retrieve products from the sales floor or warehouse as needed.
- Tint and mix products according to customer specifications.
- Restock shelves and arrange displays effectively.
- Maintain cleanliness of store equipment.
- Assist with loading and unloading delivery trucks.
- Support delivery efforts as required.
- Ensure assigned areas are well-stocked and visually appealing.
- Stay knowledgeable about available products and discuss options with customers.
- Adhere to inventory control protocols.
- Propose strategies to enhance sales performance.
Minimum Qualifications:
- Must be at least eighteen (18) years old.
- Must have legal authorization to work in the country of employment without requiring sponsorship.
- Must be capable of lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Must be available to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
- Possess a valid, unrestricted Driver's License.
- Hold a High School diploma or GED.
- Have at least one (1) year of experience in a delivery, retail, or customer service role.
- Experience in selling paint and related products is advantageous.
- Familiarity with operating tinting and mixing equipment is preferred.
- Ability to communicate effectively in more than one language.
- Proficiency in reading, writing, and speaking Spanish is a plus.