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Customer Success Manager

1 month ago

Exton, Pennsylvania, United States iPipeline Full time
About iPipeline

iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for building and fostering relationships with senior executives in business and IT to ultimately achieve alignment with Business Outcomes. You will work closely with our customers to understand their needs and develop tailored solutions to drive their success.

Key Responsibilities
  • Build and foster relationships with senior executives in business and IT to ultimately achieve alignment with Business Outcomes
  • Work closely with our customers to understand their needs and develop tailored solutions to drive their success
  • Develop and update Customer Success Plans to ensure alignment with business outcomes
  • Recognize opportunities to cross-sell and expand presence in existing accounts
  • Team closely with Professional Services, actively participating in Governance Calls, Roadmap discussions, and Strategic Executive Briefings
  • Drive improvements in customer satisfaction and act as a 'voice of the customer' internally
  • Respond to all non-sales related customer requests in a timely fashion
Requirements
  • 6 years of strong customer success or account management experience OR a combined total of 8 years experience with roles in management consulting, technical account management, or enterprise software sales
  • Preferably in the software or financial services industries
  • Has handled difficult customers or situations and can demonstrate resolutions
  • Demonstrated ability to take ownership of complex problems
  • Knowledge of the life insurance, annuity, or financial services industry
  • Familiarity with enterprise software and/or hands-on software development and delivery experience
  • Ability to create and deliver presentations with compelling messages to technology and business audiences
Preferred Skills and Experience
  • Passion for customer satisfaction, driven to solve customer issues and be a customer advocate
  • Skilled at organizing and managing customer expectations and deliverables
  • Proven ability to lead and influence cross-functional teams
  • Proven track record of achieving targets and goals, preferably in a Customer Success, Account Management or Sales setting
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.