Product Support Specialist Role

4 days ago


Minneapolis, Minnesota, United States DataSite Full time
Job Title: Product Support Specialist Role

At Datasite, we're seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their success with our software platform.

Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues with our software platform
  • Collaborate with internal teams to resolve complex issues
  • Develop and maintain knowledge of our software platform and its features
  • Provide training and guidance to clients on how to use our software platform
Requirements:
  • High school diploma required
  • Strong technical aptitude and learning agility
  • 1-3 years previous experience in a client service or product support environment
  • Excellent communication and problem-solving skills
  • Ability to work well in a team collaboration environment
Preferred Requirements:
  • Previous experience supporting software or SaaS applications
  • Expert fluency in Spanish, Portuguese, French, German, Italian, or Japanese
  • Bachelor's degree in related field
Additional Information:
  • Schedule: Monday - Friday
  • Hours: 8am - 4:30pm Central Time
  • Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds)


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