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We are seeking a skilled Experienced HVAC Service Technician to join our team at Ace Hardware Home Services. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring the highest level of quality in all aspects of your work.
Key Responsibilities- Provide Expert HVAC Service: Troubleshoot, diagnose, and repair residential HVAC equipment, including traditional forced-air systems, steam, and hot water-based systems, oil, high velocity, ductless, and more.
- Maintain and Improve Customer Experience: Educate and inform customers of improvements to the comfort, efficiency, or safety of their homes, and provide exceptional customer service through efficient and accurate service and effective communication.
- Stay Up-to-Date with Industry Developments: Maintain required truck inventory necessary to complete all flat-rate repairs, and stay current with industry best practices and building codes.
- Collaborate with Colleagues: Assist in the development of junior service technicians, and work collaboratively with other team members to achieve departmental goals.
- Meet Quality and Safety Standards: Follow all UIC systems and administrative details as they relate to the service department, and maintain a safe and healthy work environment.
- 3-5 Years of HVAC Service Experience: Required for this role, with a strong understanding of HVAC industry best practices and building codes.
- EPA Universal Certification: Must be EPA certified and able to pass a background and drug screening check.
- Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Physical Demands: Physically able to work on HVAC units, with the ability to lift 50 pounds at a time and work in settings with extreme cold or heat.
We offer a competitive benefits package, including incentive/commission/bonus opportunities, 401(k) retirement savings plan with matching company contributions, comprehensive health coverage, and more. Our company values include Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork, and we are committed to providing a positive and supportive work environment.
