Senior Operations Manager, Health Home Division

4 weeks ago


Bronx, New York, United States Essen Medical Associates Full time
Job Summary:

Essen Medical Associates seeks a highly skilled General Manager to oversee the daily operations of the CMA programs within the Health Home Division. The ideal candidate will have a strong background in behavioral health, care management, and program administration.

Responsibilities:
Administer daily specialty program operations and provide supervision to Care Coordinator Supervisors.
Evaluate program protocols and workflows to ensure staff practices the model of care associated with person-centered and recovery-oriented approaches.
Conduct chart review activities and provide instructional feedback to improve care managers' clinical intervention and work performance.
Monitor quality metrics and ensure staff engagement in daily and weekly encounters to meet departmental benchmarks.
Consult and participate in crisis interventions as needed.

Qualifications:
Master's degree in Mental Health Counseling, Social Work, or related field.
Current license to practice in NYS.
At least two years of experience working in behavioral health or clinic environment, with at least three years of care management experience working with a special population, and two years of supervisory experience.
Strong knowledge of social, behavioral health, substance use, harm reduction, and person-in-recovery services in New York City.
Proven track record in managing and overseeing programs with over 500 members.
Excellent written and oral communication skills; proficient in Spanish or other languages.
Familiarity with electronic health records, Medicaid billings, and regulatory agency web portal systems.

Salary:
$70,000-$75,000

Equal Opportunity Employer:
Essen Medical Associates is proud to be an equal opportunity employer, seeking candidates who desire to work in and serve an ethnically diverse population.

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