Shift Lead

7 days ago


Sanford, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and experienced Shift Lead to join our team at Planet Fitness. As a Shift Lead, you will play a key role in ensuring the smooth operation of our facilities and providing exceptional customer service to our members.

Key Responsibilities
  • Assist in recruiting, hiring, and developing a high-performing team of Member Services Representatives
  • Collaborate with the General Manager to oversee staff and ensure excellent customer service
  • Assist in scheduling and supervising staff, ensuring adequate coverage and efficient operations
  • Contribute to maintaining a clean and safe environment, adhering to our high standards
  • Resolve member, staff, and club issues in a timely and professional manner
  • Perform front desk duties, including checking members into the system, assisting with new account sign-ups, and facilitating updates to member accounts
  • Assist with supply ordering and tracking statistics and reports
  • Provide backup support for absent employees
Requirements
  • Superior customer service skills, preferably in the fitness industry
  • Experience working as a Member Service Representative at Planet Fitness
  • Strong supervisory, diplomacy, and listening skills
  • Basic computer proficiency (Microsoft Suite)
  • Hard working, enthusiastic, and energetic
  • Strong problem resolution skills
  • CPR Certification required
  • High school diploma/GED equivalent required
  • Must be 18 years of age or older
Physical Demands
  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Must be able to occasionally lift up to 50 pounds
  • Will occasionally encounter commercial cleaning products during shift
Benefits and Perks
  • Free Planet Fitness Black Card Membership
  • Financial wellness benefit, MyFlexPay
  • Employee Assistance Program (EAP) with free and confidential counseling resources
  • Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits


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