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Customer Service Representative

2 months ago

Brick, United States Precision Door Service Full time
About the Role

Precision Door Service, a leading provider of residential garage door repair services, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving issues, and providing accurate information to our valued customers.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about our services and products.
  • Issue Resolution: Identify and assess customer needs, provide solutions, and alternatives to resolve issues efficiently.
  • Communication: Build sustainable relationships with customers through open and interactive communication, ensuring customer satisfaction and loyalty.
  • Problem-Solving: Analyze customer complaints, provide appropriate solutions, and alternatives to resolve issues.
  • Time Management: Prioritize and manage time effectively to meet customer needs and resolve issues efficiently.
Requirements
  • Customer Support Experience: Proven experience in customer support, preferably in a call center or customer-facing role.
  • Communication Skills: Excellent communication and presentation skills, with the ability to adapt to different customer personalities and needs.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze customer complaints and provide effective solutions.
  • Time Management: Ability to prioritize and manage time effectively to meet customer needs and resolve issues efficiently.
Benefits
  • Competitive Compensation: $17.00 per hour.
  • Medical Benefits: Comprehensive medical benefits package.
  • Paid Time Off: Generous paid time off policy.
  • 401K: Retirement savings plan with company match.