Branch Operations Manager

3 days ago


Chatham, New York, United States Trustco Bank Full time
Job Description:
The Branch Operations Manager position at Trustco Bank is an exciting opportunity to lead and manage the day-to-day activities of our branches, ensuring exceptional customer service and operational efficiency.

About the Role:
- Lead and manage a team of staff to achieve excellent customer satisfaction and operational performance
- Ensure accurate and efficient completion of customer transactions
- Responsible for following and adhering to all bank operational and security policies and procedures
- Conduct regular audits of the vault and cash, maintaining a record of each audit
- Develop and implement strategies to improve customer satisfaction and operational efficiency

Requirements:
- High School Diploma or equivalent education or experience
- Customer service experience
- Cash handling experience
- Effective verbal communication skills
- Well organized with the ability to manage multiple tasks
- Ability to work well in small groups

Salary: $70,000 - $90,000 per year, depending on experience.

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