Customer Service Representative

1 week ago


Enola, Pennsylvania, United States Members 1st Federal Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Members 1st Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide accurate and efficient member service through various channels, including phone, email, and in-person interactions.
  • Process financial transactions, provide account information, and assist with troubleshooting issues related to mobile banking.
  • Contribute to sales goal attainment by identifying and educating members on product and service needs through meaningful conversations.
  • Provide members with unparalleled experiences, ensuring their satisfaction and loyalty.
  • Assist with meeting departmental goals and individual performance metrics.
Opportunities for Growth and Development

As a Customer Service Representative, you will have the opportunity to obtain additional credentials and skills, including:

  • Cards - Assist members with card-specific needs, perform card maintenance, and transactions within the card application.
  • Fraud - Assist members with fraud inquiries, recognize and report fraudulent activity, and perform maintenance within accounts to reduce and limit exposure to fraud.
  • Mentor - Mentor new hires during the onboarding process, assist peers with account-specific inquiries, and provide feedback to associates.
Requirements
  • 0-1 years of related experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic knowledge of credit union products and services.
About Us

At Members 1st Federal Credit Union, we value diversity, inclusion, and belonging. We believe in creating a workplace where everyone feels accepted and respected for their individuality. Our company culture is built on the philosophy of WE > me, where we think as one, one family, one community, and one place where everyone belongs.

Benefits
  • Competitive compensation with career growth opportunities.
  • Nationally recognized 401K with up to 10% company match.
  • A multitude of benefits and incentives to stay mentally and physically healthy.
  • Associate Tuition Assistance.
  • Affordable cost-sharing arrangement for medical, dental, and vision plans.
  • 11 paid holidays and plenty of paid time off for life, vacations, and rest.
  • WE commit to providing a healthy work-life balance to support all the other parts of life that are important to you.


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