Technical Help Desk Professional
3 weeks ago
The Job: As a key member of our customer support team, you'll provide top-notch service to our customers, resolve technical issues efficiently, and stay up-to-date with product updates to offer expert advice. Your responsibilities will include:
Key Responsibilities:
- Provide exceptional customer service via various communication channels.
- Analyze and resolve technical issues promptly and independently.
- Stay current with product updates to offer expert advice to customers.
- Manage billing inquiries and updates accurately.
- Document customer interactions thoroughly and ensure issues are tracked for follow-up.
Requirements:
- Bilingual in French and English.
- Strong technical aptitude and problem-solving skills.
- Ability to work independently and manage time effectively.
- Familiarity with help desk software and customer support tools.
- Previous customer service experience (SaaS, retail, or hospitality preferred).
Perks:
- Fully remote work environment with flexibility.
- Unlimited paid time off.
- Generous holidays.
- Equipment and tech support.
- Comprehensive health benefits.
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