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Continuity Management Specialist
2 months ago
Position Summary
At PNC Financial Services Group, we recognize that our workforce is our most valuable asset and a key factor in our competitive edge within the financial sector. We are committed to creating an inclusive work environment where every employee feels valued, respected, and empowered to contribute to our collective success. As a Continuity Management Specialist within PNC's Business Continuity and Crisis Management team, you will play a pivotal role in ensuring operational resilience.
Key Responsibilities:
- Act as an individual contributor responsible for overseeing quality assurance and preparing thorough evaluations related to daily incidents or significant planned or unplanned occurrences. This encompasses technology-related incidents or various events that may impact the bank's operations and employee safety, including civil, political, economic, and natural disruptions.
- Evaluate all potential hazards that pose risks and prepare to implement response strategies while coordinating resources to address emergencies and disasters, thereby minimizing risks to personnel, assets, and customer satisfaction.
- Collaborate with team members to ensure a coordinated response is available for continuous support.
- Leading the formulation of business continuity and disaster recovery strategies; overseeing testing, emergency responses, and recovery efforts. Guide the selection of operational strategies to maintain business continuity within defined recovery time objectives.
- Directing business recovery initiatives, crisis management, emergency preparedness, contingency planning, and disaster readiness. Serve as a subject matter expert in these areas.
- Conducting, communicating, and maintaining the business continuity lifecycle and business impact assessments. Identify and evaluate the potential impacts of various disruptions and disaster scenarios.
- Engaging with line of business committees and executives to report on compliance with business continuity processes, readiness, and exercise outcomes. May manage relationships with auditors and regulatory bodies regarding business continuity matters.
- Leading high-profile projects through the development, enhancement, and dissemination of continuity processes and standards. Create and deliver training programs on business continuity.
At PNC, we take pride in our reputation, and we expect our employees to embody the following values:
- Customer Centricity - Understanding the values and practices that prioritize customer needs and satisfaction in all business decisions, and leveraging this knowledge to create tailored customer solutions.
- Risk Management - Evaluating and effectively managing all risks associated with business objectives and activities to ensure alignment with PNC's Enterprise Risk Management Framework.
Successful candidates will demonstrate the necessary knowledge, skills, and abilities for this role. Below are the required competencies, work experience, education, and certifications needed for success:
Core Competencies: Contingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communication, Flexibility and Adaptability, Industry Knowledge, Tactical and Strategic Planning, Requirements Analysis.Work Experience: Positions at this level typically require a university/college degree, along with 5+ years of relevant industry experience. Specific certifications may be required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.
Education: Bachelor's Degree.
Certifications: No specific certifications required.
Licenses: No specific licenses required.
Benefits: PNC offers a comprehensive benefits package to support your needs now and in the future. Options for full-time employees may include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision plans; life insurance for employees and their families; short and long-term disability coverage; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including fully funded select programs; and a robust wellness program with financial incentives. Additionally, PNC generally provides the following paid time off, depending on eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise mandated by law; and between 15 to 25 vacation days each year, based on career level and years of service.
To learn more about these and other programs, please refer to the relevant benefits summaries.
Disability Accommodations Statement:If you require accommodations to participate in the application process, please reach out to us. Include your name, the job ID, and your preferred method of contact in your correspondence. All information provided will be kept confidential and used solely to provide necessary accommodations.
Equal Employment Opportunity (EEO):PNC is committed to providing equal employment opportunities to qualified individuals regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.
