Head of Student Achievement Programs

1 week ago

Pittsburgh, Pennsylvania, United States InsideHigherEd Full time

Director of Student Engagement

InsideHigherEd is seeking applications for the role of Director of Student Engagement.

This position is a full-time, 12-month staff role focused on enhancing student success and retention.

We are committed to fostering an inclusive campus atmosphere that values diversity and promotes intercultural competence. Our goal is to cultivate a vibrant community that supports both employee and student success.


Position Overview: The Director of Student Engagement plays a pivotal role in advancing the mission of InsideHigherEd and the Student Affairs Division. By employing data-driven and equity-focused strategies, the Director collaborates with various campus partners to bolster student success initiatives.

Reporting to the Assistant Dean of Students, the Director is tasked with driving transformative leadership and actionable strategies aimed at enhancing student retention from enrollment through to graduation.

This role also involves overseeing the Student Support Alert system, which includes managing daily case loads, training staff on system usage, and educating the campus community on proactive intervention methods, particularly for at-risk student populations.

The ideal candidate will be a dynamic, detail-oriented leader dedicated to fostering a diverse range of programs and initiatives that enhance student learning, community engagement, and retention. This position entails significant student interaction, including occasional evening and weekend responsibilities, and participation in the on-call response team.


Key Responsibilities:

  • Actively engage as a collaborative member of the Student Affairs Division, contributing to university-wide projects and community development efforts.
  • Manage the Student Support Alert program to promote student retention and success, including:
    • Serve as the primary user of the management system, collaborating with campus stakeholders to ensure its effectiveness.
    • Oversee the student emergency fund process, maintaining open communication with students regarding available resources.
    • Conduct regular training sessions for staff and faculty on intervention strategies and system usage.
    • Manage daily case loads, ensuring timely resolution of student issues and providing guidance to navigate college life.
    • Build relationships across campus to understand and enhance student development policies and procedures.
    • Collaborate with Institutional Research to analyze data and identify opportunities for improving student retention.
    • Continuously assess the Student Support Alert program and provide strategic direction for its development.
  • Work with campus partners to design a comprehensive retention and student success strategy that promotes equitable outcomes for all students.
  • Develop and co-facilitate new initiatives aimed at enhancing retention for first-year, second-year, and transfer students, with a focus on underrepresented populations.
  • Assist in managing the retention initiatives budget alongside the Assistant Dean of Students.
  • Supervise Graduate Assistants in the Student Support program to ensure effective operations and resource knowledge.
  • Collaborate with faculty and academic advisors to create targeted intervention strategies that support academic success and retention.
  • Coordinate the Medical Withdrawal process, including student meetings and care plan development.
  • Provide support for the Success Coach Program and first-year seminar courses.
  • Instruct a section of Strategies for Student Success in College during the fall semester.
  • Participate in the on-call duty rotation, responding to student crises and assessing health and safety concerns.
  • Support the Student Support Alert system by providing resources for students in need.
  • Perform additional duties and special projects as assigned by the Assistant Dean of Students.

Qualifications:

  • Master's Degree in Higher Education Administration, Counseling, Social Work, or a related field, with a minimum of 2 years of relevant experience in student affairs or higher education.
  • Strong understanding and appreciation for student life at a small, private institution, with a commitment to enhancing student experiences.
  • Exceptional judgment, critical thinking skills, and the ability to navigate diverse situations with a focus on student development.
  • Demonstrated commitment to equity and the ability to foster an inclusive environment.
  • Proven experience in delivering collaborative initiatives and providing guidance to enhance student performance.
  • Strong organizational, communication, and interpersonal skills, with sensitivity to the needs of a diverse student body.
  • Ability to manage multiple tasks, meet deadlines, and demonstrate flexibility and initiative.

Salary Range: Competitive compensation based on skills and experience.


Application Process:

Interested candidates should submit their application materials through the designated platform, including:

  • A cover letter detailing qualifications for the position
  • A current resume or curriculum vitae
  • Contact information for three professional references

All application materials should be submitted simultaneously, as the system does not allow for edits post-submission.


InsideHigherEd is an Equal Opportunity Employer committed to diversity, inclusion, and equity. We encourage applications from individuals of all backgrounds, including persons of color, women, veterans, individuals with disabilities, and members of other underrepresented groups.

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