Automotive Service Consultant

1 week ago


Kansas City, Kansas, United States PREMIER AUTOMOTIVE GROUP Full time
Service Advisor Job Description

At Premier Automotive Group, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive prompt, courteous, and effective service.

Key Responsibilities:
  • Provide exceptional customer service and support to all customers, whether in person or over the phone.
  • Oversee service orders and the flow of the service drive to ensure efficient and effective service delivery.
  • Distribute work between technicians efficiently to maximize productivity and customer satisfaction.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain high customer satisfaction scores and ensure compliance with company standards.
  • Assist in diagnosing vehicle problems and ordering parts and tools as necessary.
  • Reinforce company policies and adhere to company standards.
  • Maintain good working relationships with factory representatives and foster positive employee relations.
Requirements:
  • Excellent customer service and communication skills.
  • Basic computer skills.
  • Professional, well-groomed appearance and a positive attitude.
  • High school diploma or equivalent.
  • Valid driver's license and good driving record.
  • Pass drug testing, MVR/insurability, and background investigation/interview.


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