Customer Service Representative

4 weeks ago


Wantagh, United States Merrick Jeep Chrysler Dodge Inc Full time
Job Summary

Merrick Jeep Chrysler Dodge Inc is a leading automotive group on Long Island, renowned for its exceptional leadership and customer-centric culture. We are seeking a highly skilled Customer Service Representative to join our team and contribute to our mission of delivering exceptional value and experiences to every customer.

About the Role

  • Handle transactions for services and parts, ensuring customer satisfaction and maintaining a high level of professionalism.
  • Reconcile customer bills, receive cash, checks, and credit card payments, and provide accurate change and receipts.
  • Manage customer complaints with integrity and composure, referring complex issues to the appropriate individuals for resolution.
  • Maintain and file repair orders, parts invoices, and rental forms, and compile lists of missing documents.
  • Closure of all open invoices and reconciliation of gas purchase statements.
  • Provide clerical and secretarial support to the parts and service departments.
  • Collaborate with the department manager to stay informed about new products and services.
  • Maintain a professional appearance and ensure a neat and clean work area.

Requirements

  • Proficiently execute each of the essential duties listed above.
  • Possess the requisite knowledge, skills, and abilities essential for the job's responsibilities.
  • Reasonable accommodations may be made for individuals with disabilities.

Benefits

  • Medical and Dental Insurance
  • 401(k) Retirement Plan
  • Employee Discounts on Vehicle Purchases, Parts, and Service
  • Paid Time Off
  • Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
  • Comprehensive Employee Recognition Programs
  • Opportunities for Career Advancement
  • Professional Development Assistance
  • Retirement Plans


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