Member Service Representative
2 weeks ago
**Unlock Your Potential with Jovia Financial**
We are a dynamic, fast-growing credit union that combines service and value with the convenience of modern technologies. Our friendly and energetic spirit makes it easy to do business with us. At Jovia, our culture is built on innovation, diversity, teamwork, excellence, and integrity.
**What We Offer:**
- Competitive compensation with paid training
- Open communication and a positive work environment
- Managers who value input from their employees
- A friendly and inviting work environment
- Professional development and a perfect atmosphere for learning
- Fun social activities to nurture creativity and teamwork
- Business casual dress with annual corporate gear allowance
- Great benefits, including Med/Dent/401K/pension, and tuition reimbursement
- School Loan Repayment & Gym Reimbursement (Full Time employees)
**Your Role:**
As a Member Service Representative, you will be responsible for:
- Directly dealing with members and potential members
- Supporting and promoting a successful service/sales culture
- Efficiently and accurately processing transactions
- Researching and resolving member concerns
- Recording information and utilizing software systems to perform member transactions
**Requirements:**
- Bachelor's degree or minimum of 18 months of relevant experience in the financial industry or customer service
- Previous banking or financial services experience
- Desire to provide outstanding member service
- Ability to discuss products and services
- Professional appearance and enthusiastic, assertive personality
- Self-motivated and strong computer skills
**Join Our Team:**
We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness
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