Vice President of Operational Excellence

4 weeks ago

Long Beach, California, United States SCAN Full time
About SCAN

SCAN Group is a not-for-profit organization dedicated to addressing the most pressing issues affecting older adults in the United States. As the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, SCAN serves over 285,000 members across California, Arizona, Nevada, and Texas. With a mission-driven approach spanning over 40 years, SCAN has established itself as a leading expert in senior healthcare, committed to keeping seniors healthy and independent.

The Job

This role will be responsible for establishing strategies, systems, and tools to build a world-class operation. As a leader, you will drive the talent and career development within the Operational Excellence team, ensuring that current and future leaders can meet the challenges of the business.

Key Responsibilities
  • Inspire change in the organization, driving the adoption and implementation of validated and emerging strategies to enhance speed, quality, experience, and reliability in processes.
  • Drive Operational Excellence best practices, including daily management, standard work, root-cause defect investigation and mitigation, and effective problem-solving.
  • Own and manage measurement systems and practices used to evaluate operations, focusing on outliers, statistical process control, exceptions, and logical stratification of the business.
  • Serve as the functional leader and subject matter authority for Continuous Improvement, benchmarking SCAN's continuous improvement against best practices and new developments across industries.
  • Serve as the functional leader and subject matter authority for Workforce and Capacity Planning functions, including ongoing refinement and management of intradiem, short-term, and long-term forecasting plans.
  • Serve as the functional leader and subject matter authority on problem and incident management for significant operational capability issues, including compliance, financial, quality, and experience.
  • Serve as the functional leader and subject matter authority on quality, regulatory, and control monitoring, management, and improvement, including accountability for operational audit readiness and quality monitoring of transactions and controls.
Requirements
  • Preferred, but not required: Bachelor's degree or comparable combination of education/experience and/or training.
  • 10-15 years of Operational experience.
  • 5+ years of leadership experience.
  • Leadership - Skilled to develop others.
  • Business Insight - In-depth understanding of the business.
  • Problem Solving - Good problem-solving skills.
  • Strategic Mindset - Anticipates future trends and implications accurately.
What's in it for you?
  • Base Pay Range: TBD.
  • Work Mode: Mostly Remote.
  • An annual employee bonus program.
  • Robust Wellness Program.
  • Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days.
  • Excellent 401(k) Retirement Saving Plan with employer match.
  • Robust employee recognition program.
  • Tuition reimbursement.
  • An opportunity to become part of a team that makes a difference to our members and our community every day.

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