Technology Support Specialist
10 hours ago
We are seeking a highly skilled Technology Support Specialist to join our team at Broward County Public Schools. The successful candidate will be responsible for ensuring the continuous availability of all technology assets for the assigned location by providing technical support of District-owned computer hardware, software, networks, and servers.
Key Responsibilities- Provide technical support to customers at the assigned location and with district-level technology support staff to ensure an effective, stable, and consistent digital environment.
- Concentrate on customer concerns, needs, issues, training, and guidance to ensure seamless technology support.
- Install and maintain software applications, manage and maintain computer network systems, including Virtual and Local Area Networks.
- Support enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage, and other related applications.
- Effective communication and computer skills are required for this position.
- A standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing Program.
- A minimum of four (4) years of experience in supporting computer systems related to digital environments.
- OR an earned associate's degree from an accredited institution and a minimum of two (2) years of experience in supporting computer systems related to digital environments.
- AND proficiency in the following: basic hardware and software troubleshooting, knowledge of Windows, Mac, and iOS operating systems, installing and maintaining software applications, managing and maintaining computer network systems, supporting enterprise applications, effective communication, and computer skills.
- Bilingual skills.
The Technology Support Specialist I & II jobs are designated as one job for the purpose of job progression when the employee has achieved an evaluation indicating that his/her job performance has met or exceeded the expectations of the job. The Technology Support Specialist I shall be promoted to Technology Support Specialist II after two (2) years of experience in the department/school.
Physical RequirementsLight work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.
Terms of EmploymentSalary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.
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