Front Desk Associate
3 days ago
About Us: Carlisle Inn Walnut Creek is a premier hospitality provider in the heart of Ohio, offering a unique blend of traditional charm and modern amenities.
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience.
Key Responsibilities:
- Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with their stay.
- Reservations: Make and confirm guest reservations, manage room assignments, and ensure accurate billing.
- Front Desk Operations: Handle check-in and check-out procedures, process payments, and maintain accurate records.
- Communication: Respond to guest inquiries, resolve issues, and maintain a positive and professional demeanor.
- Team Collaboration: Work closely with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements:
- Education: High school diploma or equivalent required.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
- Conflict Resolution: Ability to resolve guest complaints and issues in a fair and professional manner.
- Technical Skills: Proficiency in hotel management software and ability to learn new systems quickly.
What We Offer:
- Competitive Pay: Based on experience.
- Benefits Package: Medical insurance, 401(k) plan with match, wellness program, and more.
- Opportunities for Growth: Career advancement opportunities within our company.
How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, please submit your application.
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