Front Desk Associate

3 days ago


Walnut Creek, Ohio, United States Carlisle Inn Walnut Creek Full time
Job Opportunity at Carlisle Inn Walnut Creek

About Us: Carlisle Inn Walnut Creek is a premier hospitality provider in the heart of Ohio, offering a unique blend of traditional charm and modern amenities.

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with their stay.
  • Reservations: Make and confirm guest reservations, manage room assignments, and ensure accurate billing.
  • Front Desk Operations: Handle check-in and check-out procedures, process payments, and maintain accurate records.
  • Communication: Respond to guest inquiries, resolve issues, and maintain a positive and professional demeanor.
  • Team Collaboration: Work closely with other departments to ensure seamless guest experiences and resolve any issues that may arise.

Requirements:

  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Conflict Resolution: Ability to resolve guest complaints and issues in a fair and professional manner.
  • Technical Skills: Proficiency in hotel management software and ability to learn new systems quickly.

What We Offer:

  • Competitive Pay: Based on experience.
  • Benefits Package: Medical insurance, 401(k) plan with match, wellness program, and more.
  • Opportunities for Growth: Career advancement opportunities within our company.

How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, please submit your application.



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